🔄 Try this first — Press the Quick Release button on the base of the doorbell to remove the Ultra Battery Pack, wait 10 seconds, then reinsert until it clicks. Restart your router by unplugging it for 30 seconds too.

If your Ring Battery Doorbell Pro (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.

What This Problem Means

When a Ring device goes offline it loses its Wi-Fi connection and stops sending alerts, recording motion or streaming live video. This is the most common Ring fault and is almost always caused by a power or Wi-Fi issue rather than a hardware problem.

Common Symptoms

  • Red ‘no Wi-Fi’ icon shown over the device in the Ring app
  • No motion alerts or notifications being received
  • Live View fails to connect
  • Device Health shows the device as offline
  • Last event shown in the app was some time ago

Safe Checks You Can Try

1. Charge or replace the battery

Open the Ring app and go to Device Health. If the battery is below 20%, the device may drop offline to conserve power. Remove the battery, charge via USB-C until the indicator glows solid green, then reinsert and wait 60 seconds for the device to reconnect.

2. Restart the device and router

Remove and reinsert the battery to restart the doorbell. At the same time, restart your router by unplugging it for 30 seconds. Wait 2 minutes for both to come back up fully before checking the Ring app.

3. Check Wi-Fi signal strength (RSSI)

In Device Health, check the RSSI value. Green is good (−60 or better). Amber (−61 to −70) is borderline. Red (below −70) will cause regular dropouts. If signal is poor, move your router closer or add a Ring Chime Pro or Wi-Fi extender between the router and the doorbell.

4. Check for network changes

If you have recently changed your Wi-Fi password, upgraded your router or switched broadband provider, the doorbell will have lost its saved Wi-Fi credentials. Open the Ring app, go to Device Settings and reconnect to Wi-Fi using the new credentials.

5. Check for Wi-Fi band issues

Ring battery doorbells connect on 2.4GHz only. If your router has merged 2.4GHz and 5GHz under one network name, separate them in your router settings and reconnect the doorbell specifically to the 2.4GHz band.

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When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.