Ring Wired Video Doorbell Pro (3rd Gen) Problems & Troubleshooting

Select the problem you are experiencing to find step-by-step fix guides.

🔄 Try this first — Switch off the power to the doorbell at the consumer unit for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.

Common Problems

OfflineFix Guide
Won’t Connect to Wi-FiFix Guide
Not Detecting MotionFix Guide
Poor Video QualityFix Guide
Live View Not WorkingFix Guide
Night Vision Not WorkingFix Guide
Keeps DisconnectingFix Guide
Not RingingFix Guide
Two-Way Audio Not WorkingFix Guide