If your Ring Outdoor Cam (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases.
What This Problem Means
The Ring Outdoor Cam (2nd Gen) is repeatedly dropping its connection and reconnecting. This is nearly always a Wi-Fi signal strength or network configuration issue.
Common Symptoms
- Camera repeatedly shows as offline then comes back online
- Frequent offline notifications from the Ring app
- Live View fails to load or cuts out
- Motion alerts arrive late or not at all
Safe Checks You Can Try
1. Check Wi-Fi signal strength
In the Ring app check the Wi-Fi signal strength. Below two bars and the camera will experience regular disconnections. A Wi-Fi extender near the camera will improve stability.
2. Restart the camera and router
Press and hold the orange button on the back of the camera for 20 seconds until the light on the front flashes, then release. The camera will restart. Also restart your router by unplugging it for 30 seconds. Restart your router by unplugging it for 30 seconds.
3. Separate the Wi-Fi bands
If your router merges 2.4GHz and 5GHz under one name, separate them in router settings and connect the camera specifically to 2.4GHz for more stable connectivity.
4. Check for Wi-Fi interference
Try switching to a less congested Wi-Fi channel in your router settings. On 2.4GHz, channels 1, 6 and 11 overlap the least.
5. Update firmware
In the Ring app go to Device Settings and check for a firmware update.
6. Check battery level
A low battery can cause intermittent disconnections. Check and recharge the battery and monitor for improvement.
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When To Contact Support
If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.