🔄 Try this first — Press and hold the orange button on the back of the camera for 20 seconds until the light on the front flashes, then release. The camera will restart. Also restart your router by unplugging it for 30 seconds.

If your Ring Outdoor Cam (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

When the Ring Outdoor Cam (2nd Gen) goes offline it loses its connection and stops sending alerts or streaming video. This is almost always a power or Wi-Fi issue rather than a hardware fault.

Common Symptoms

  • Red or no indicator light on the camera
  • No motion alerts being received
  • Live View fails to connect in the Ring app
  • Device shown as offline in the Ring app
  • Last event shown was some time ago

Safe Checks You Can Try

1. Check the battery level

Open the Ring app, tap the camera and check the battery level. If it is low, remove the Quick Release Battery Pack and charge it via USB until the indicator shows full, then reinsert it and wait for the camera to reconnect.

2. Restart the camera and router

Press and hold the orange button on the back of the camera for 20 seconds until the light on the front flashes, then release. The camera will restart. Also restart your router by unplugging it for 30 seconds. Many offline issues clear with a clean restart of both.

3. Check Wi-Fi signal strength

In the Ring app go to Device Settings and check the Wi-Fi signal strength. A weak signal is the most common cause of battery cameras going offline. Move the camera closer to your router temporarily to test, or add a Wi-Fi extender.

4. Check for network changes

If you have recently changed your Wi-Fi password, upgraded your router or switched broadband provider, the camera will have lost its saved credentials. In the Ring app go to Device Settings and reconnect to Wi-Fi.

5. Check the minimum upload speed

The Ring Outdoor Cam (2nd Gen) requires a minimum upload speed of 10 Mbps. Test your upload speed at fast.com. If it is below this, the camera may struggle to maintain its connection.

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When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.