🔄 Try this first — Switch off the power to the doorbell at the consumer unit for 10 seconds, then switch it back on. Also restart your router by unplugging for 30 seconds.

Is your Ring Video Doorbell Pro 2 recording footage that appears blurry, pixelated or below the expected 1536p HDR quality? Here are the checks you can safely carry out before contacting support.

What This Problem Means

The camera’s 1536p HDR video is not displaying at expected quality — most commonly caused by insufficient Wi-Fi bandwidth at the doorbell’s location or a dirty lens.

Common Symptoms

  • Footage appears grainy, pixelated or heavily compressed
  • Faces and fine detail are unclear
  • Video quality drops noticeably at night
  • Video has a pink, purple or blue tint

Safe Checks You Can Try

1. Check Wi-Fi Signal Strength

Open Device Health in the Ring app and check signal strength. Ring recommends a minimum upload speed of 2Mbps for your Ring Video Doorbell Pro 2. If signal is weak, the camera automatically reduces resolution. A Ring Chime Pro positioned closer to the front door can improve signal.

2. Clean the Camera Lens

Inspect the lens for dust, smudges, rain marks, spiderwebs or insects. Use a soft dry lint-free cloth to gently clean the lens surface. Outdoor lenses accumulate grime that significantly reduces apparent video quality.

3. Check the Video Quality Setting

In the Ring app go to Device Settings → Video Settings. Confirm the video quality is not set to a lower tier to conserve bandwidth or battery. Increasing video quality may require a stronger Wi-Fi connection.

4. Address a Pink or Purple Tint

A colour tint in the video indicates a night vision switching issue. In the Ring app go to Device Settings → Video Settings and check the night vision setting. Restart the doorbell to reset the camera state.

5. Restart the Doorbell

Switch off the power to the doorbell at the consumer unit for 10 seconds, then switch it back on. Allow two minutes to restart. A firmware reboot resolves most temporary video quality issues.

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When To Contact Support

If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app — have it ready before contacting support.

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