How to Reset a Roborock Robot Vacuum: Wi-Fi, System and Factory Reset
Step-by-step fix guide | Roborock robot vacuums
Try this first — Restart the robot first: take it off the dock, hold Power/Clean to turn it off, then turn it on again. Leave a factory reset until last.
Roborock robots have three kinds of reset: a Wi-Fi reset to reconnect to the app, a system reset if the robot stops responding, and a factory reset if it still doesn’t work properly. These are the steps from each model’s manual.
What This Problem Means
A Wi-Fi reset puts the robot back into setup mode so you can add it to the app again. A system reset restarts a robot that won’t respond to its buttons or won’t turn off. A factory reset returns the robot to its factory settings.
Common Symptoms
- The robot won’t respond when you press a button
- The robot won’t turn off
- The app can’t connect to the robot
- The robot still doesn’t work properly after a restart
Safe Checks You Can Try
1. Restart the robot
For abnormal behaviour, Roborock’s manuals say to restart the robot first. Take it off the dock, as it can’t be turned off while it is charging, then hold Power/Clean to turn it off and on again.
2. System reset
If the robot doesn’t respond when you press a button, or won’t turn off, do a system reset (table below). Roborock says this returns settings such as scheduled cleaning and Wi-Fi to their factory settings, so you’ll need to set them up again.
3. Factory reset
If the robot still doesn’t work properly after a system reset, turn it on and do a factory reset (table below). Roborock says it takes about 5 minutes.
4. Wi-Fi reset
To reconnect to the app, reset the Wi-Fi by holding the two buttons in the Wi-Fi table together until you hear the voice message, then add the robot again in the Roborock app.
System reset on each model
| Model |
System reset |
| Saros 20, Saros 20 Neo, Qrevo Edge 2 |
Remove the top cover, open the rubber plug and press the Reset button inside |
| Saros 10, Saros Z70, Qrevo Curv 2 Pro, Qrevo Curv |
Remove the magnetic top cover and press the Reset button |
| Qrevo 2 Pro |
Remove the top cover and press the Reset button |
| Qrevo S Pro, Qrevo S5V and QV 35S |
Open the top cover and press the Reset button |
| Q10 S5 and Q10 S5+ |
Remove the top cover and press the Reset button |
| Q7 L5+ and Q7 M5 |
No Reset button: use the factory reset below |
Factory reset on each model
| Model |
Factory reset |
| Saros 20, Saros 20 Neo, Saros Z70, Saros 10, Qrevo Curv 2 Pro, Qrevo Curv, Qrevo Edge 2, Qrevo 2 Pro, Q10 S5 and Q10 S5+ |
Turn the robot on and remove the top cover (on the Saros 20, Saros 20 Neo and Qrevo Edge 2, also open the rubber plug). Hold Dock and, at the same time, press the Reset button until you hear “Restoring factory settings. This will take about 5 minutes.” |
| Qrevo S Pro, Qrevo S5V and QV 35S |
Turn the robot on and open the top cover. Hold Dock and, at the same time, press the Reset button until you hear “Restoring factory settings. This will take about 5 minutes.” |
| Q7 L5+ and Q7 M5 |
Turn the robot on and hold Dock for five seconds. When you hear a voice message, hold Dock for five seconds again. The robot restarts and is restored to factory settings. |
Wi-Fi reset on each model
| Model |
Hold these together |
Until you hear |
Reset is done when |
| Saros 20, Saros 20 Neo, Qrevo Edge 2, Qrevo Curv |
Power/Clean and Dock |
“Resetting WiFi” |
The power light flashes blue slowly |
| Qrevo Curv 2 Pro |
Power/Clean and Dock |
A Wi-Fi reset message |
The power light flashes blue slowly |
| Saros Z70 |
Power/Clean and Dock |
A Wi-Fi reset message |
The robot’s status light flashes slowly |
| Saros 10 |
Mop Only/Child Lock and Dock |
“Resetting WiFi” |
The voice assistant and Wi-Fi light (under the top cover) flashes slowly |
| Qrevo 2 Pro |
Power/Clean and Dock |
“Resetting WiFi” |
The power light flashes white slowly |
| Qrevo S Pro, Qrevo S5V and QV 35S |
Power/Clean and Dock |
“Resetting WiFi” |
The Wi-Fi light (under the top cover) flashes slowly |
| Q10 S5 and Q10 S5+ |
Power/Clean and Dock |
“Entering network configuration mode” |
The power light flashes blue slowly |
| Q7 L5+ and Q7 M5 |
Turn the robot on, then hold Power/Clean and Dock for three seconds |
“Entering network configuration mode” |
The power light flashes white slowly |
For the Qrevo Edge 2 Flow, use the steps in the manual that came with your robot.
Turning Wi-Fi off
To disconnect the robot from Wi-Fi on the Saros 20, Saros 20 Neo, Saros Z70, Saros 10, Qrevo Curv 2 Pro, Qrevo Curv, Qrevo Edge 2, Qrevo 2 Pro, Qrevo S Pro, Qrevo S5V and QV 35S, press Reset until you hear a voice message, then wait 5 minutes: the Wi-Fi turns off by itself. On the Saros 20, Saros 20 Neo and Qrevo Edge 2, open the rubber plug before pressing Reset. On the Q10 and Q7, reset the Wi-Fi (table above), make sure the reset worked, then wait 5 minutes.
When To Contact Support
If none of these checks fix it, contact Roborock through its UK contact page, with your robot’s model and the serial number from the sticker underneath it.
