Roborock Won’t Connect to Wi-Fi? Here’s How to Fix It

Step-by-step fix guide | Roborock robot vacuums

Try this first — Reset the robot’s Wi-Fi and add it again in the Roborock app. If your router shows separate 2.4GHz and 5GHz networks, Roborock’s help centre says to choose the 2.4GHz one.

If your Roborock robot vacuum won’t join your Wi-Fi, or the Roborock app shows it as offline, these are the checks from Roborock’s manuals and help centre.

What This Problem Means

The robot can’t join your home Wi-Fi, or has lost its connection, so the Roborock app can’t reach it to start a clean or change its settings.

Common Symptoms

  • Setup in the Roborock app fails or can’t find the robot
  • The robot shows as offline in the app
  • The robot’s Wi-Fi status light (the power light on most models) keeps flashing slowly, waiting for a connection

Safe Checks You Can Try

1. Use your 2.4GHz network

Roborock’s Wi-Fi band guide says: “Our robots currently only support the 2.4GHz Wi-Fi band and do not support 5GHz at present.” If your router shows separate 2.4GHz and 5GHz names, choose the 2.4GHz one during setup. If it uses one combined name, try that first; if it fails, your broadband provider or router maker can separate the bands.

The manuals for the Saros 20 Neo, Saros Z70, Saros 10, Qrevo Curv 2 Pro, Qrevo Curv, Qrevo Edge 2, Qrevo 2 Pro, Qrevo S Pro, Qrevo S5V, QV 35S, Q10 and Q7 all say only 2.4GHz Wi-Fi is supported.

2. Check the Wi-Fi signal where the robot is

The manuals list a poor Wi-Fi signal as a cause: move the robot to an area with better Wi-Fi. Roborock also says to place the dock where there is good Wi-Fi coverage.

3. Reset the robot’s Wi-Fi

If Wi-Fi is disabled on the robot, or you can’t connect because of your router settings or a forgotten password, the manuals say to reset the Wi-Fi and add the robot as a new device. Hold the two buttons in the table together until you hear the voice message, and the robot will then wait for a connection.

4. Update the app and add the robot again

For an abnormal Wi-Fi connection, Roborock says to reset the Wi-Fi, download the latest version of the Roborock app and try again. In the app, tap “Add Device” or “+” and follow the in-app guide.

5. Check your router and phone

Roborock’s Wi-Fi connection guide adds these checks: make sure the Wi-Fi password is right; give the app location permission (and, on iOS 14 or later, local network access); pick your home Wi-Fi rather than the robot’s own network; remove special characters from the Wi-Fi name or password; use WPA or WPA2 security rather than WEP; turn off mobile data and any VPN on your phone; and restart the robot and the router before trying again.

6. If the robot keeps going offline

The Q10 and Q7 manuals say to check the robot is connected to the Roborock app and always within Wi-Fi coverage. If the connection drops suddenly, Roborock says there may be an error with your router settings.

How to reset the Wi-Fi on each model

Model Hold these together Until you hear Reset is done when
Saros 20, Saros 20 Neo, Qrevo Edge 2, Qrevo Curv Power/Clean and Dock “Resetting WiFi” The power light flashes blue slowly
Qrevo Curv 2 Pro Power/Clean and Dock A Wi-Fi reset message The power light flashes blue slowly
Saros Z70 Power/Clean and Dock A Wi-Fi reset message The robot’s status light flashes slowly
Saros 10 Mop Only/Child Lock and Dock “Resetting WiFi” The voice assistant and Wi-Fi light (under the top cover) flashes slowly
Qrevo 2 Pro Power/Clean and Dock “Resetting WiFi” The power light flashes white slowly
Qrevo S Pro, Qrevo S5V and QV 35S Power/Clean and Dock “Resetting WiFi” The Wi-Fi light (under the top cover) flashes slowly
Q10 S5 and Q10 S5+ Power/Clean and Dock “Entering network configuration mode” The power light flashes blue slowly
Q7 L5+ and Q7 M5 Turn the robot on, then hold Power/Clean and Dock for three seconds “Entering network configuration mode” The power light flashes white slowly

For the Qrevo Edge 2 Flow, use the steps in the manual that came with your robot.

When To Contact Support

If none of these checks fix it, contact Roborock through its UK contact page, with your robot’s model and the serial number from the sticker underneath it.