🔄 Try this first — Press and hold the reset button on the camera for 5 seconds until the LED flashes, then release. Wait 60 seconds for the camera to restart. Also restart your router by unplugging it for 30 seconds.

If your Tapo C675D is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

When the Tapo C675D goes offline it loses its connection to the app and stops sending alerts. This is almost always a power or Wi-Fi issue rather than a hardware fault.

Common Symptoms

  • No motion alerts being received
  • Live View fails to connect in the app
  • Device shown as offline in the app
  • Last event shown was some time ago

Safe Checks You Can Try

1. Check battery level and solar panel

Open the app and check the battery level. If low, ensure the solar panel has an unobstructed view of the sky. In prolonged cloudy conditions the battery will drain over time. Charge via the USB cable if needed.

2. Restart the camera and router

Press and hold the reset button on the camera for 5 seconds until the LED flashes, then release. Wait 60 seconds for the camera to restart. Also restart your router by unplugging it for 30 seconds. Many offline issues clear with a clean restart of both.

3. Check Wi-Fi signal strength

Check the signal strength in the app. A weak signal is the most common cause of cameras going offline. A Wi-Fi extender near the camera will help.

4. Check for network changes

If your Wi-Fi password or router has changed recently, reconnect the Tapo C675D in the app.

🔧 Helpful accessory: Find compatible accessories on Amazon
As an Amazon Associate I earn from qualifying purchases.

When To Contact Support

If the issue persists after working through all the checks above, contact Tapo support for further help.