🔄 Try this first — Press and hold the reset button on the camera for 5 seconds until the LED flashes, then release. Wait 60 seconds for the camera to restart. Also restart your router by unplugging it for 30 seconds.

If your Tapo C675D is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

The Tapo C675D solar panel charges the built-in battery using sunlight. When it is not charging, it is almost always a positioning, obstruction or low-sunlight issue.

Common Symptoms

  • Battery level dropping despite solar panel being installed
  • App shows battery not charging
  • Battery depletes faster than expected in winter
  • Solar panel indicator not showing charging status

Safe Checks You Can Try

1. Check solar panel positioning

The panel must face the sun directly. In the UK, face it south at a 30–45° angle. Even partial shade significantly reduces output.

2. Clean the solar panel

Dust, bird droppings, leaves or condensation on the panel surface reduce charging efficiency. Clean gently with a damp, soft cloth.

3. Check for obstructions

Trees, walls or roof overhangs casting shadow on the panel at any point during the day will reduce total charge. Reposition if possible.

4. Check the charging cable connection

Ensure the cable between the solar panel and camera is securely connected at both ends and undamaged.

5. Accept reduced winter performance

UK winter sunlight is significantly lower intensity than summer. Battery drain between October and February is normal, even with a solar panel correctly installed. Charge via USB cable during extended cloudy periods.

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When To Contact Support

If the issue persists after working through all the checks above, contact Tapo support for further help.