If the Tapo RV50 Omni station will not wash the mops, these are the checks from Tapo’s RV50 guide.

What This Problem Means

The station is not washing the mop pads after a clean.

Common Symptoms

• A red light on the station
• Mops come back dirty
• No washing sound

Safe Checks You Can Try

1. Check the tanks

Tapo says the clean tank must be filled, and the dirty tank must be fitted and not full (a red light shows a problem).

2. Line up the robot

Make sure the robot is aligned on the station.

3. Clear the water path

Clear the station’s water inlet and the removable cleaning plate.

4. Test it

Run Station > Wash Mop in the app to test.

5. Restart the station

Unplug the station and plug it back in.

6. Tank not recognised?

Tapo says to reseat the tank until it clicks, wipe the sensing area, clear any debris and power-cycle the station.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site, with the model and hardware version from the label on the device.