If the Tapo RV50 Omni shows offline in the Tapo app, these are the checks from Tapo’s offline guide.

What This Problem Means

The robot has lost its connection to Wi-Fi or to Tapo’s cloud.

Common Symptoms

• Offline in the Tapo app
• It will not start from the app
• It was fine yesterday

Safe Checks You Can Try

1. Check the router

Check the router is online and restart it.

2. Check the signal

Move the robot or dock closer to the router for a steady signal.

3. Wake it up

Tapo says the robot shuts down after 10 hours idle on the dock. Power it on again.

4. Turn it off and on

Turn the robot off and back on.

5. Changed your Wi-Fi?

If you changed the Wi-Fi name or password, Tapo says to reset the robot and set it up again.

6. Only works at home?

Tapo’s setup guide says that if it only works on your home Wi-Fi, check the internet connection and set the router’s DNS to 8.8.8.8.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site, with the model and hardware version from the label on the device.