eufy Video Doorbell S4 Chime Not Working? Here’s How to Fix It

Step-by-step fix guide | eufy Video Doorbell S4

Try this first — Check the chime has power. eufy’s chime guide starts by checking there is electricity powering the chime, so try another socket that you know works.

This guide is for owners of the eufy Video Doorbell S4 whose chime doesn’t ring. The S4 comes with a plug-in eufy Chime 2, and eufy’s US Chime 2 page lists the S4 as fully compatible with it. The chime set-up steps come from eufy’s S4 user guide; the other checks come from eufy’s doorbell chime guide, which covers eufy’s doorbell chimes in general.

What This Problem Means

The chime isn’t getting the ring from the doorbell. eufy’s checks cover the chime’s power, the chime setting in the app, and the connection between the doorbell and the chime.

Common Symptoms

  • The doorbell rings on your phone but the Chime 2 is silent
  • The chime seems to have no power
  • Your old wired chime no longer rings

Safe Checks You Can Try

1. Check the chime’s power

eufy’s chime guide says to check there is electricity powering the chime. Plug it into another socket that you know works.

2. Check the chime alert is on

In the eufy app, open the doorbell’s settings and check that the chime alert is turned on.

3. Check the doorbell is online

eufy’s chime guide says a power loss disconnects the doorbell and the chime, so check the doorbell is online and has power.

4. Connect the chime again

eufy’s S4 user guide says to make sure the main circuit breaker is back on, fit the power plug to the chime (align it, then twist to lock), plug the chime into a wall socket, and connect it in the app by pressing the chime’s SYNC button or scanning the QR code on the chime. Press the doorbell button to test it.

If Your Old Chime Has Stopped Ringing

That’s expected. eufy’s S4 user guide has you fit the supplied jumper across the FRONT and TRANS terminals of your existing chime, and says that when the jumper is in place, the existing chime will not sound anymore. The plug-in Chime 2, or the app, rings instead. If you need to check the jumper or wiring at your old chime, turn off the power at the circuit breaker first; eufy says that if you’re not comfortable doing it yourself, have a qualified electrician do it.

Other Ways to Hear the Doorbell

eufy’s Irish S4 landing page also lists an Alexa Echo device, a eufy MiniBase Chime or a eufy HomeBase as a chime. The MiniBase Chime and HomeBase are not included.

When To Contact Support

If none of these steps fix it, contact eufy through eufy’s support site.