eufy Video Doorbell S4 Not Recording? Here’s How to Fix It

Step-by-step fix guide | eufy Video Doorbell S4

Try this first — Check the doorbell is powered on and online in the eufy app. It’s the first check in eufy’s guide to cameras and doorbells that stop recording.

This guide is for owners of the eufy Video Doorbell S4 who find no new clips. The steps come from eufy’s guide to cameras and doorbells that stop recording, which covers eufy cameras and doorbells in general.

What This Problem Means

The doorbell isn’t saving events. eufy’s checks cover whether the doorbell is online and enabled, whether motion detection is on, and whether your security mode records video.

Common Symptoms

  • No new clips in the app
  • Ring alerts arrive, but no video is saved
  • Clips stopped after you changed a mode

Safe Checks You Can Try

1. Check it is online

eufy says to confirm the doorbell is powered on and online.

2. Check the doorbell is enabled

Open the doorbell’s settings in the app and make sure the doorbell itself is turned on.

3. Turn on motion detection

Check that motion detection is on in the doorbell’s settings, and raise the sensitivity if it’s set low.

4. Turn on Record Video for your security mode

eufy says to check the security mode settings, for example Home mode, and make sure Record Video is enabled.

Where the S4 Saves Clips

eufy UK says the S4 has 4GB of built-in eMMC storage, with no monthly fee. eufy’s Irish S4 landing page adds an SD card slot for cards up to 1TB (not included), and eufy’s Irish S4 page says it also works with a eufy HomeBase S380.

When To Contact Support

If none of these steps fix it, contact eufy through eufy’s support site.