Echo Studio Bluetooth Not Connecting
Is your Echo Studio failing to connect via Bluetooth?
What This Problem Means
Bluetooth cannot pair or maintain a connection.
Common Symptoms
- The device does not appear in your phone’s Bluetooth list
- Pairing succeeds but no audio plays
- Bluetooth connection drops while streaming
Safe Checks You Can Try
1. Put the Echo Studio in Pairing Mode
Say “Alexa, pair Bluetooth”. On your phone, go to Bluetooth settings and look for Echo Studio in the list of available devices.
2. Clear Paired Devices and Reconnect
In the Alexa app go to Devices → Echo Studio → Bluetooth Devices and remove all paired devices. Forget the Echo Studio on your phone and pair again.
3. Check Distance and Interference
Keep your phone within 10 metres of the Echo Studio and reduce other active Bluetooth devices nearby.
4. Restart Both Devices
Unplug the Echo Studio for 10 seconds and restart your phone. Attempt pairing again after both have restarted.
5. Check for Existing Connection
The Echo Studio can only maintain one Bluetooth connection at a time. Say “Alexa, disconnect Bluetooth” before pairing your device.
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When To Contact Support
If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo Studio → Help.
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