🔄 Try this first — Unplug the Echo Studio from the wall, wait 10 seconds, then plug it back in.

Is your Echo Studio producing no sound when playing music or responding to commands?

What This Problem Means

The device is online and responding to voice commands but no audio is coming from the speaker.

Common Symptoms

  • Alexa responds to commands but no audio output is heard
  • Volume appears full but no sound comes out
  • Sound stopped after a routine or voice command

Safe Checks You Can Try

1. Check the Volume

Say “Alexa, volume 8” or use the volume control on the Echo Studio. The volume may have been set to zero by a voice command or routine.

2. Check Do Not Disturb

In the Alexa app go to Devices → Echo Studio → Do Not Disturb. If enabled, audio output may be suppressed.

3. Check Group Settings

If the Echo Studio is in a speaker group, another device may be the primary output. Try playing audio directly to the Echo Studio by specifying its name.

4. Restart the Device

Unplug the Echo Studio from the wall, wait 10 seconds, then plug it back in. Allow one minute to fully restart.

5. Check Audio Output Settings

In the Alexa app go to Devices → Echo Studio → Audio Settings. Confirm audio output is not redirected to a Bluetooth device or Fire TV.

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When To Contact Support

If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo Studio → Help.

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