Nest Cam Outdoor (Wired, 2nd Gen) Offline
Is your Nest Cam Outdoor (Wired, 2nd Gen) showing as offline in the Google Home app? Here are the checks you can carry out before contacting support.
What This Problem Means
Your camera has lost its connection to the internet. As a permanently wired outdoor camera, this is most commonly caused by a power supply issue, a Wi-Fi problem at the mounting location or a router issue.
Common Symptoms
- Google Home app shows the camera as offline or unreachable
- No motion alerts being received despite activity in the camera’s field of view
- Live View returns a connection error or fails to load entirely
- The green status LED on the camera is off
Safe Checks You Can Try
1. Check the Power Supply
The Nest Cam Outdoor uses an 18-foot outdoor-rated power cable connected to a standard outdoor socket. Confirm the socket is switched on and that no circuit breaker has tripped. Try plugging another device into the same socket to confirm it has power.
2. Restart the Camera
Unplug the power cable from the outdoor socket, wait 10 seconds, then plug it back in. Wait two minutes for the camera to reconnect. After a restart, check the Google Home app to confirm the camera is back online.
3. Restart Your Router
Unplug your router from the mains for 30 seconds, then plug it back in. Wait for it to fully reconnect before checking the camera status. A router issue will affect all cameras on the network simultaneously.
4. Check the Wi-Fi Signal at the Mounting Location
Outdoor cameras are typically mounted at distance from the router, making Wi-Fi signal a frequent cause of offline status. Open the Google Home app, go to your camera’s settings and check for any connection warning. If signal is weak, a Wi-Fi extender or outdoor access point can resolve this.
5. Check Whether the Camera Feels Hot
The Nest Cam Outdoor has an operating temperature range. If the camera has been in direct sunlight for an extended period, it may disconnect from Wi-Fi to protect itself. If the camera feels hot, unplug it and allow it to cool before reconnecting.
When To Contact Support
If none of the checks above have resolved the issue, contact Google Nest support at support.google.com/googlenest. Your device serial number is available in Device Info in the Google Home app.
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