Philips Hue Secure Chime Not Ringing? Here’s How to Fix It

Step-by-step fix guide | Philips Hue Secure

Try this first — Check the Philips Hue Secure smart chime isn’t muted. Hue says you can “mute and unmute by simply pressing the button on the smart chime”, and its light shows steady red for 30 seconds when it’s muted.

This guide is for anyone whose Hue Secure smart chime stays silent when someone presses the Hue Secure wired video doorbell. The steps come from Hue’s UK guide to the wired doorbell and smart chime, the chime’s UK product page and Hue’s chime setup guide.

What This Problem Means

The smart chime plugs into a power socket and links to the wired video doorbell. It can be muted with its own button, in the app or with schedules, and you can set a different ringtone and volume for different times of day. So if the chime is silent, check whether it is muted, scheduled to be quiet, turned down, too far from the doorbell or not linked to it.

Common Symptoms

  • The chime doesn’t ring when the doorbell is pressed
  • The chime’s light shows steady red
  • The chime rings at some times of day but not others
  • The chime’s light is slowly blinking orange
  • You’ve added a second chime without a Hue Bridge

Safe Checks You Can Try

1. Check the chime isn’t muted

Hue says you can “mute and unmute by simply pressing the button on the smart chime.” You can also mute it in the app. Hue’s guide says steady red for 30 seconds means “the product is muted”, and steady green means “the product is unmuted.”

2. Check the chime’s schedules

Hue lets you set how the chime behaves through the day, “including muting or disabling them.” You can set up to 10 timeslots, each with its own ringtone and volume. Check no schedule mutes or disables the chime at the time it should ring.

3. Check the volume

Hue says: “via the edit screen of your Wired Doorbell you can configure the behaviour of your Smart Chime throughout the day.” Open the doorbell’s edit screen in the Philips Hue app and check the chime’s volume for the current timeslot.

4. Plug it straight into a wall socket

Hue says the chime “is designed to plug into a power outlet easily but should not be added to an extension cable.” When it has power, Hue says the light shows steady green for 30 seconds.

5. Keep the chime within 20 metres of the doorbell

Hue’s chime setup guide says: “make sure to keep both devices in 20 metres/65 ft range.”

6. Check the chime is linked to the doorbell

If the chime’s light is slowly blinking orange, Hue says it is “Ready to be added to the Hue setup”, so it hasn’t been added yet. Add it in the Philips Hue app: with a Hue Bridge, Hue’s setup guide says to “Choose a Room to add the Hue Smart Chime to.”

Without a Hue Bridge, Hue says “you can connect one wired doorbell to one smart chime.” With a Bridge, Hue’s doorbell page lists up to 12 chimes per doorbell, or up to 50 with a Hue Bridge Pro.

Smart chime lights at a glance

Light What Hue says it means What to do
Steady green (30 seconds) Power is on Hue gives no action for this light
Slow blink orange Ready to be added to the Hue setup Add the chime in the Philips Hue app
Fast blink orange About to be factory reset Hue gives no action for this light
Steady red (30 seconds) Muted Press the button on the chime to unmute it
Steady green Unmuted Hue gives no action for this light

When To Contact Support

If none of these steps fix it, contact Philips Hue through Hue’s UK support site.