Philips Hue Secure Doorbell Lights Explained: What Each Light Means

Step-by-step fix guide | Philips Hue Secure

Try this first — If the light on your Philips Hue Secure wired video doorbell is blinking red, Hue says “The wired doorbell needs attention; check your transformer voltage specification.” The other colours show it starting up, being reset, recording or updating.

This guide is for anyone who wants to know what the light on a Hue Secure wired video doorbell means. The meanings come from Hue’s UK guide to the wired doorbell and smart chime, which lists six light states for the doorbell.

What This Problem Means

Hue’s guide lists six light states for the wired video doorbell: purple, blue, red, red blinking, red breathing and green breathing. Of these, red blinking is the one Hue describes as needing attention, and it points you to your transformer. Blue and red appear while the reset button is pressed.

Common Symptoms

  • The doorbell’s light is blinking red
  • The light is purple after the doorbell gets power
  • The light turns blue or red while you press the reset button
  • The light is breathing red or green

Safe Checks You Can Try

1. Purple: starting up

Hue says purple means “The product is connected to power and is starting/booting.”

2. Red blinking: check the transformer

If the light is blinking red, Hue says: “The wired doorbell needs attention; check your transformer voltage specification.”

The doorbell is “compatible only with existing doorbell systems that provide low voltage 12-24VAC”, and Hue’s UK page lists the transformer as “12-24 VAC (10VA min.)”. Hue also says: “Connecting to mains voltage (220-240V in Europe, 120V in the US) is not possible”.

Don’t open the transformer or touch mains wiring yourself. If the transformer needs checking or changing, use a qualified electrician.

3. Blue: the reset button is pressed

Hue says blue means “The reset button is pressed.” Hue says: “On the back of the Hue wired video doorbell, there is a reset button.”

4. Red: factory reset

Hue says red means “The reset button is pressed longer than 10 seconds, indicating a factory reset.” To set the doorbell up again, “use the Philips Hue app to scan the QR code on your doorbell’s ownership card.”

5. Red breathing: recording

Hue says: “The Hue wired doorbell is recording.”

6. Green breathing: updating

Hue says: “The Hue wired doorbell is updating.”

Doorbell lights at a glance

Light What Hue says it means What to do
Purple Connected to power and starting up Hue gives no action for this light
Blue The reset button is pressed Hold for more than 10 seconds only if you want a factory reset
Red Reset button pressed for more than 10 seconds: factory reset Set the doorbell up again with its ownership card
Red blinking The doorbell needs attention Check your transformer voltage specification (12-24 VAC, 10VA minimum)
Red breathing Recording Hue gives no action for this light
Green breathing Updating Hue gives no action for this light

When To Contact Support

If none of these steps fix it, contact Philips Hue through Hue’s UK support site.