How to Reset a Philips Hue Secure Wired Video Doorbell

Step-by-step fix guide | Philips Hue Secure

Try this first — Find the ownership card for your Philips Hue Secure wired video doorbell before you start. Hue says it is “required to reset the secure wired video doorbell”, and you scan its QR code to set the doorbell up again.

This guide is for anyone who needs to reset a Hue Secure wired video doorbell. The steps follow Hue’s UK guide to the wired doorbell and smart chime and Hue’s UK setup guide for the doorbell.

What This Problem Means

The reset button is on the back of the doorbell. To reach it, you undo a safety screw and tilt the doorbell. Pressing the button turns the doorbell’s light blue, and holding it for more than 10 seconds turns the light red, which Hue says indicates a factory reset. Afterwards, you add the doorbell to the Philips Hue app again by scanning the QR code on its ownership card.

Common Symptoms

  • You need to set the doorbell up again from scratch
  • You can’t find the reset button
  • You’re not sure whether the reset has started
  • You need to add the doorbell to the Philips Hue app again

Safe Checks You Can Try

1. Find the ownership card

Hue says the ownership card is “required to reset the secure wired video doorbell”. You’ll also need it to add the doorbell to the Philips Hue app again afterwards.

2. Find the reset button

Hue says: “On the back of the Hue wired video doorbell, there is a reset button.”

3. Undo the safety screw and tilt the doorbell

Hue says: “Carefully unscrew the safety screw, tilt the doorbell to access the reset button”. Hue includes a safety screw torx key with the doorbell.

4. Press and hold the reset button

Hue says to “gently push it until the doorbell confirms it’s being reset.”

While you press the button, the light turns blue: Hue says blue means “The reset button is pressed.” Keep holding. Hue says red means “The reset button is pressed longer than 10 seconds, indicating a factory reset.”

5. Add the doorbell again

Hue says: “use the Philips Hue app to scan the QR code on your doorbell’s ownership card.” Make sure Bluetooth is enabled on your phone during setup.

With a Hue Bridge, go to the Home tab, tap the three dots icon, then tap Add devices. Without a Bridge, Hue says: “When prompted to add a Bridge, select No.”

Reset lights at a glance

Light What Hue says it means
Blue The reset button is pressed
Red The reset button is pressed longer than 10 seconds, indicating a factory reset

Hue says: “Store your passphrase and Ownership card in a safe place.” You need the passphrase to see the doorbell’s live view and video clips.

When To Contact Support

If none of these steps fix it, contact Philips Hue through Hue’s UK support site.