Philips Hue Secure Problems & Troubleshooting

Step-by-step fix guides for Philips Hue Secure cameras, the Hue Secure video doorbell and chime, and the contact sensor, based on Hue’s own support pages.

Try this first — Look at the light on the Philips Hue Secure wired video doorbell. If it’s blinking red, Hue says “The wired doorbell needs attention; check your transformer voltage specification.”

Cameras

Camera Not RecordingFix Guide

Doorbell and Chime

Doorbell OfflineFix Guide
Doorbell Lights Explained: What Each Light MeansFix Guide
How to Reset a Philips Hue Secure Wired Video DoorbellFix Guide
Chime Not RingingFix Guide

Sensors

Contact Sensor Not WorkingFix Guide