🔄 Try this first — Press and hold the reset button on the camera for 5 seconds until the LED flashes, then release. Wait 60 seconds for the camera to restart. Also restart your router by unplugging it for 30 seconds.

If your Tapo C675D is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

Poor video quality from the Tapo C675D is almost always caused by a weak Wi-Fi signal, slow internet upload speed or a dirty lens.

Common Symptoms

  • Video appears blurry, pixelated or low resolution
  • Image is grainy, especially at night
  • Video stutters or drops frames
  • Colours appear washed out or incorrect

Safe Checks You Can Try

1. Check Wi-Fi signal strength

A weak Wi-Fi signal causes the camera to reduce video quality. Check signal in the app and add a Wi-Fi extender if needed.

2. Check your internet upload speed

Test at fast.com. Below 2 Mbps and video quality will be reduced.

3. Clean the lens

Dust, condensation, cobwebs or fingerprints are the most common cause of blurry video. Clean with a soft, dry cloth.

4. Check video quality settings

Ensure the quality setting in the app is set to the highest available option.

5. Check battery level

A low battery can cause the camera to reduce video quality to save power.

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When To Contact Support

If the issue persists after working through all the checks above, contact Tapo support for further help.