🔄 Try this first — Press and hold the power button on the back of the doorbell for about 5 seconds until you hear a prompt tone, then release. Wait 60 seconds for it to restart fully. Restart your router by unplugging it for 30 seconds too.

If the button on your Reolink Video Doorbell (Battery) is not working, working through the checks below will resolve the issue in most cases.

What This Problem Means

The Reolink Video Doorbell (Battery) button sends a signal through the Reolink app and to a chime when pressed. If power, Wi-Fi, app settings or chime configuration are disrupted, the button appears not to work even if the mechanism is fine.

Common Symptoms

  • Pressing the button produces no notification in the Reolink app
  • No chime sound when the button is pressed
  • Button feels stuck or does not click properly
  • App shows the doorbell as online but registers no button presses

Safe Checks You Can Try

1. Check the battery level

Open the Reolink app and check the battery level. A low battery can cause the button to become unresponsive. Charge via USB-C until full and test again.

2. Check notification settings

In the Reolink app, confirm Doorbell Alerts are switched on. Check your phone’s notification settings for the Reolink app. Ensure Do Not Disturb is not active.

3. Check chime settings

Confirm your chime (Reolink Chime, Home Hub or other) is powered on and connected to the doorbell in the Reolink app.

4. Remove protective film and check the button physically

New doorbells may have a protective film over the button area. Remove it completely. Press the button firmly — it should produce a clean click.

5. Check Wi-Fi signal strength

A weak Wi-Fi signal can prevent button presses from being registered even when the doorbell appears online. Improve signal with a Wi-Fi extender near the front door.

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When To Contact Support

If the issue persists after working through all the checks above, contact Reolink support for further help. Your device may be eligible for a replacement if it is within its two-year warranty.