If your Echo Dot Max is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Amazon’s official support guidance.

What This Problem Means

The device cannot establish or maintain a Wi-Fi connection. This prevents live view, motion alerts and remote access from working. It is almost always caused by signal strength, network configuration or a recent change to your router or broadband.

Common Symptoms

• Device shows offline or cannot be found in the Ring app
• Setup fails at the Wi-Fi connection step
• Device connects briefly then drops off again
• RSSI value shown as red or amber in Device Health
• Spinning blue light on the device during setup that does not complete

Safe Checks You Can Try

When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.