This guide is for anyone whose EZVIZ camera, doorbell or door viewer shows as offline in the EZVIZ app. The steps follow EZVIZ’s guide to an offline device, in EZVIZ’s order.

What This Problem Means

EZVIZ’s offline guide starts with the status light. If the light is solid blue or flashing blue slowly, EZVIZ’s answer is simply to refresh the app. If it’s flashing red slowly, EZVIZ points to the network and says your router “may be experiencing connectivity and range issues”. If the camera still won’t come back, EZVIZ’s last fix is to reset it and set up its Wi-Fi again.

Common Symptoms

• The EZVIZ app shows the camera as offline
• The status light is flashing red slowly
• The light is solid blue or flashing blue slowly, but the app still shows the camera as offline
• Live view won’t load because the camera is offline

Safe Checks You Can Try

1. Check the status light first

EZVIZ’s offline guide begins: “Please check the status of the indicator light first”. What you do next depends on the colour and how fast it flashes. The table further down sums it up.

2. Solid or slow-flashing blue: refresh the app

If the light is solid blue or flashing blue slowly, EZVIZ says to refresh the home page in the EZVIZ app.

3. Slow-flashing red: reboot your router

If the light is flashing red slowly, EZVIZ gives two fixes. The first is to reboot your router, “as it may be experiencing connectivity and range issues”.

4. Slow-flashing red: unplug the camera for 10 to 30 seconds

EZVIZ’s second fix is to unplug the camera, wait 10 to 30 seconds, then plug it back in and see if that solves the offline problem.

EZVIZ writes this step for cameras that plug in, and gives no version of it for battery cameras, doorbells or hardwired light cameras. On a hardwired LC1C or EL3, don’t disconnect the wiring yourself: ask a qualified electrician. If yours runs on a battery, see how to fix an EZVIZ battery camera that won’t charge.

5. Still offline: put your phone on 2.4GHz Wi-Fi

If the camera is still offline, EZVIZ says to set up its Wi-Fi again. First, connect your phone to your 2.4GHz home Wi-Fi if your camera supports 2.4GHz only. EZVIZ lists 2.4GHz only for most of its cameras; the table in how to fix an EZVIZ camera that won’t connect to Wi-Fi shows each model.

6. Open the Wi-Fi settings and reset the camera

Open the EZVIZ app, tap the three-dot icon to go to the Device Settings page, and tap the Wi-Fi button. EZVIZ then says to reset the device “by pressing the reset button for a few seconds”. The button and hold time vary by model: see how to reset an EZVIZ camera.

7. Reconnect the camera to your Wi-Fi

Wait until the light “turns to flash blue quickly”, then tap Next. Check that your Wi-Fi name and password are correct, then tap Next again to connect to the camera’s own access point (AP). Wait while the camera is configured. EZVIZ says it should then be back online.

What the Status Light Tells You

Light meanings vary between models: on the HP3 Pro doorbell, for example, EZVIZ’s manual says slow-flashing red means “Doorbell charging”, not a network fault. For each model’s own table, in EZVIZ’s words, see EZVIZ camera lights explained.

If your CB8 Lite 4G or CB90x Dual 4G Kit connects over 4G rather than Wi-Fi, see how to fix an EZVIZ 4G camera that won’t connect. EZVIZ’s offline guide is written for Wi-Fi cameras and doesn’t mention base stations, so it doesn’t cover the HB3 kit’s W2HS base station.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.