How to Reset an EZVIZ Camera

Step-by-step fix guide | EZVIZ cameras and doorbells

Try this first — Find the reset button first. EZVIZ says it’s usually on the back of Wi-Fi cameras, though on some indoor pan-tilt cameras you rotate the lens to the top to find it, or it sits under the SD card cover. Then hold it for your model’s time in the table below.

This guide is for anyone who needs to reset an EZVIZ camera to its default settings, for example to set up its Wi-Fi again. The steps follow EZVIZ’s guide to resetting a security camera, with each model’s hold time taken from its own EZVIZ manual where there is one.

What This Problem Means

A reset restores the camera’s default settings, and EZVIZ says it takes about 1 to 2 minutes. EZVIZ’s FAQs don’t agree on how long to hold the button: its reset FAQ says about 4 to 5 seconds, its add-device FAQ about 10 to 15 seconds, and its charging FAQ about 10 seconds for a battery camera that won’t charge. Model manuals give their own figure, so use the one for your model in the table below.

Common Symptoms

  • Another EZVIZ fix guide tells you to reset the camera
  • Setup failed and you need to start again
  • The camera stays offline after the other offline fixes
  • You can’t find the reset button

Safe Checks You Can Try

1. Find the reset button

EZVIZ says that on Wi-Fi cameras the reset button is typically on the back. On some indoor pan-tilt cameras, EZVIZ says to rotate the lens to the top to find it, and on others it sits under the SD card slot cover. On the HP3 Pro doorbell you use the power button, and the CP4 resets from its touch screen (see the table).

2. Hold it for your model’s time

EZVIZ’s reset FAQ says to hold the button for about 4 to 5 seconds. Some model manuals give a different figure, so check the table below first. On the C8c 1080p, C8W, H80f, H80x Dual and H9c Dual 3K, EZVIZ’s manuals say to do it while the camera is working.

3. Don’t confuse power-on and reset

On the BC1C and CB3, the RESET button also switches the camera on. EZVIZ’s manuals say a 2-second hold powers it on. Hold for 5 seconds (BC1C) or 4 seconds (CB3) to reset it and get it ready for pairing.

4. Wait for the reset to finish

EZVIZ says to wait for a prompt that the device has been reset successfully. If there’s no prompt, wait 1 to 2 minutes for the lights to flash blue or alternate between red and blue. The HP3 Pro beeps when it resets.

5. Set the camera up again

The reset returns the camera to its default settings, so set up its Wi-Fi again in the EZVIZ app. The steps are in how to fix an EZVIZ camera that won’t connect to Wi-Fi.

Reset Button and Hold Time by Model

Model How to reset (EZVIZ manual or FAQ)
CP1 Pro Hold the reset button for 4 seconds
C6c 2K Hold the reset button for 4 seconds
C7 Dual Hold the reset button for 4 seconds
C6N Hold the reset button for 5 seconds (EZVIZ’s Asia-Pacific C6N quick start guide)
CB1 Hold the reset button for 4 seconds
BC2 Hold the reset button for 4 seconds
CB3 Hold RESET for 4 seconds (a 2-second hold switches it on)
BC1C Hold RESET for 5 seconds (a 2-second hold switches it on)
CB8 Hold RESET for about 4 seconds
C8c 1080p Hold the reset button for about 5 seconds while the camera is working
C8W Hold the reset button for about 4 to 5 seconds while the camera is working (the manual gives both figures)
H80f Hold RESET for about 4 to 5 seconds while the camera is working (the manual gives both figures)
H80x Dual Hold the reset button for about 5 seconds while the camera is working
H9c Dual 3K Hold the reset button for about 5 seconds while the camera is working
OutPro Hold the reset button for about 4 seconds
LC1C Hold the reset button for 5 seconds
HP3 Pro Hold the power button for 5 seconds; it beeps
CP4 No reset button described: on the touch screen, tap Settings > Firmware > Default and confirm
CB8 Lite 4G Hold RESET for 4 seconds (EZVIZ’s 4G camera FAQ)
CB90x Dual 4G Kit Hold RESET for 4 seconds (EZVIZ’s 4G camera FAQ)
CP1 3MP Not given in EZVIZ’s sources used here: check your manual
CP1 4MP Not given in EZVIZ’s sources used here: check your manual
C6CN Not given in EZVIZ’s sources used here: check your manual
CB2 Not given in EZVIZ’s sources used here: check your manual
CB5 4K Not given in EZVIZ’s sources used here: check your manual
CB8 Lite Not given in EZVIZ’s sources used here: check your manual
C8c 3K Not given in EZVIZ’s sources used here: check your manual
C8C Lite Not given in EZVIZ’s sources used here: check your manual
C8W Pro 3K Not given in EZVIZ’s sources used here: check your manual
EL3 Not given in EZVIZ’s sources used here: check your manual

EZVIZ’s sources used for this guide give no reset steps for the EP3x Pro, DP2C, CP7 or the HB3 kit. Check the manual that came with yours.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.