This guide is for anyone who can’t get an EZVIZ camera, doorbell or door viewer onto their Wi-Fi when adding it in the EZVIZ app. The steps follow EZVIZ’s guide to Wi-Fi failing during pairing and its answer for when the app is unable to join the network, in EZVIZ’s order.

What This Problem Means

Setup fails when the camera can’t join your Wi-Fi during network configuration. EZVIZ says most of its products are set up for 2.4GHz Wi-Fi, so the band your phone is on matters. Its other fixes cover distance and interference, your router’s settings, and resetting the camera to start again.

Common Symptoms

• Adding the camera in the EZVIZ app fails at the Wi-Fi step
• The app says it’s unable to join the network during setup
• The light doesn’t flash blue quickly or alternate red and blue when you start
• You can’t find the camera’s verification code
• Your router uses one network name for both 2.4GHz and 5GHz

Safe Checks You Can Try

1. Check your router and signal

EZVIZ’s first check is that your Wi-Fi router “is good and functional”. It also says most EZVIZ devices perform better when the upload speed is higher than 2 Mbps for each camera.

2. Put your phone on 2.4GHz Wi-Fi

For a 2.4GHz camera, EZVIZ says to connect your phone to 2.4GHz Wi-Fi “before network configuration”.

If your router broadcasts both bands, EZVIZ strongly recommends giving the 2.4GHz and 5GHz networks different names (SSIDs). The table below shows the network EZVIZ lists for each model.

3. Move the camera closer and away from interference

During setup, EZVIZ recommends keeping the camera less than 1.5 m from the router. Avoid obstacles and interference such as walls, lifts, microwaves, washing machines and Bluetooth devices.

4. Turn off mobile data

EZVIZ says to make sure you’ve turned off the mobile (cellular) data on your phone while you set up the camera.

5. Ease the load on your router

If possible, unplug devices you don’t use often from your router, or reboot the router. EZVIZ also suggests changing the Wi-Fi channel to a less crowded one.

6. Check three router settings

EZVIZ lists three router settings to check: DHCP should be turned on, IPv6 should be turned off, and any blacklist or whitelist firewall settings should be turned off.

7. Reset the camera and start again

EZVIZ’s answer for when the app can’t join the network says to reset the camera “by pressing the reset button for 4-5 seconds” and restart setup. Its general add-device FAQ gives about 10 to 15 seconds instead, and model manuals give their own figures, so use the hold time in how to reset an EZVIZ camera or your manual.

After a reset, EZVIZ says to wait until the light flashes red and blue alternately or blue quickly. Some cameras show no light change; EZVIZ says that’s OK, just wait about 1 minute.

8. Join the camera’s own network, or try a cable

If the app is unable to join the network, check your phone’s Wi-Fi list for a network starting EZVIZ_ (EZVIZ writes it as EZVIZ_XXXXXX). Join it from your phone’s Wi-Fi settings, then go back to the EZVIZ app to complete setup.

If your camera has an Ethernet port, EZVIZ says you can also try connecting it by cable. Or, if you can, try connecting the camera to another home Wi-Fi network.

EZVIZ’s General Steps for Adding a Camera

EZVIZ’s add-device FAQ sets out these steps: download the EZVIZ app, register an EZVIZ account with your email or phone number and log in, reset the camera, connect your phone to 2.4GHz Wi-Fi, tap the + button on the home page and scan the QR code on the device label (usually on the back or bottom), then follow the app’s instructions to connect the camera to your Wi-Fi.

Model manuals add their own first steps. Battery models are switched on first: EZVIZ’s manuals say hold POWER for 2 seconds on the CB8, hold RESET for 2 seconds on the BC1C and CB3, hold the power button for 2 seconds on the BC2 and HP3 Pro, press the power button once on the CB1, and hold the power button for 3 to 5 seconds on the CP4. Most model manuals say the QR code is on the Quick Start Guide cover or on the body of the camera.

Finding the Verification Code

EZVIZ says the verification code is normally on the device label. For base-station kits such as the HB3, the default password is the 6-digit code in capital letters on the white sticker of the base station. If the camera was set up before, you can find its QR code or verification code in the camera’s Settings > Device Info/About in the EZVIZ app, or tap the eye icon and enter the one-time password EZVIZ sends to your email. If you still can’t find it, EZVIZ says not to delete the device from your account, and to contact its support team.

Which Network Each EZVIZ Model Uses

EZVIZ’s 5GHz FAQ says “Most products are configured to support 2.4 GHz Wi-Fi network mode”. The UK pages for the C7 Dual, CP7 and EL3 list 5GHz as well. On the EL3, EZVIZ’s datasheet warns that once you choose a band at setup, “you will not be able to change it to another frequency band”.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.