Nest Doorbell Battery Not Detecting Motion
Is your Nest Doorbell Battery failing to detect motion or send alerts?
What This Problem Means
The device is online but not triggering recordings or notifications.
Common Symptoms
- Movement occurs with no alert triggered
- Event history shows few or no recent events
- Alerts stopped after an update
Safe Checks You Can Try
1. Check Notifications Are Enabled
In the Google Home app, tap your Profile picture → Home settings → Notifications. Confirm the relevant event types are switched on.
2. Check Phone Notification Settings
Confirm notifications are enabled for the Google Home app in your phone’s system settings. Do Not Disturb can suppress alerts.
3. Check Activity Zones
If activity zones are set for your Nest Doorbell Battery, confirm they cover the area you expect motion. Remove zones temporarily to test if detection improves.
4. Check Video Recording Is Enabled
In the Google Home app, confirm Video Recording is on for your Nest Doorbell Battery. Without this, events will not be saved even if motion is detected.
5. Reinstall the Google Home App
If alerts work for other household members but not you, uninstall and reinstall the Google Home app on your device.
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When To Contact Support
If you have worked through the checks above and the issue persists, contact Google Nest support at https://support.google.com/googlenest. Your device serial number is available in Device Info in the Google Home app.
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