🔄 Try this first — Press the Quick Release button on the base of the doorbell to remove the battery pack, wait 10 seconds, then reinsert until it clicks. Restart your router by unplugging it for 30 seconds too.

If your Ring Battery Doorbell Plus (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.

What This Problem Means

Ring devices use passive infrared (PIR) sensors and, on some models, advanced motion detection to identify people, vehicles and other movement. When motion is not detected, it is almost always a settings, zone or sensitivity issue rather than a sensor fault.

Common Symptoms

  • No motion alerts received despite people approaching
  • Motion events not being recorded
  • Motion Detected shown in event history at unexpected times but not when expected
  • Snapshot images not updating
  • Motion zones appear correctly set but alerts are still missed

Safe Checks You Can Try

1. Check motion settings in the Ring app

Open the Ring app, tap your device and go to Motion Settings. Confirm Motion Detection is toggled on. Check that your motion zones cover the area you want monitored and that sensitivity is set appropriately. Tighten zones to exclude areas beyond your property.

2. Check Motion Frequency setting

In Motion Settings, check the Motion Frequency setting. If it is set to Periodically or Rarely, the device deliberately skips some motion events to save battery. Set it to Frequently for maximum detection.

3. Check Smart Alerts settings

If Smart Alerts is enabled, the device filters motion by type (people, vehicles, other). If you are expecting alerts for all motion, disable Smart Alerts or broaden the detection categories.

4. Check battery level

A low battery (below 20%) can reduce motion detection performance. Charge the battery fully and test again.

5. Check device placement and angle

Ring PIR sensors detect motion best when subjects move across the field of view rather than directly towards the camera. Angle the device so the detection zone sweeps across your path or driveway rather than pointing straight down the approach.

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When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.