Ring Battery Doorbell Plus (2nd Gen) Keeps Disconnecting

Bysmarthomeissues

Ring Battery Doorbell Plus (2nd Gen)

🔄 Try this first — Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.

If your Ring Battery Doorbell Plus (2nd Gen) is showing keeps disconnecting, this guide covers the most common causes and the checks you can safely carry out before contacting support.

What This Problem Means

The doorbell is repeatedly losing its Wi-Fi connection and going offline.

Common Symptoms

• Frequent offline notifications from the Ring app
• Doorbell reconnects but drops again within hours or days
• Intermittent Live View failures due to connection drops

Safe Checks You Can Try

Check Wi-Fi signal strength

1. Open Device Health and check RSSI.
2. If RSSI is below -60, the signal is too weak. Add a Ring Chime Pro.

Check for Wi-Fi interference

1. Move the router away from microwaves, baby monitors and cordless phones.
2. Try switching to a less congested Wi-Fi channel.

Check router settings

1. Remove special characters from your Wi-Fi network name.
2. Ensure your router is not dropping connections due to DHCP lease timeouts.

Restart the doorbell and router

1. Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.

Check battery level

1. A low battery can cause the doorbell to drop its Wi-Fi connection.
2. Charge the battery and check if disconnections stop.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Battery Doorbell Plus (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If the doorbell keeps disconnecting after these steps, contact Ring support.

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