🔄 Try this first — Press the Quick Release button on the base of the doorbell to remove the battery pack, wait 10 seconds, then reinsert until it clicks. Restart your router by unplugging it for 30 seconds too.

If your Ring Battery Doorbell Plus (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.

What This Problem Means

The device is repeatedly dropping its Wi-Fi connection and reconnecting. This is nearly always a signal strength or router configuration issue.

Common Symptoms

  • Device repeatedly shows as offline then comes back online
  • Frequent offline notifications from the Ring app
  • Live View fails to load or cuts out
  • Motion alerts arrive late or not at all
  • RSSI value fluctuating or shown in amber/red in Device Health

Safe Checks You Can Try

1. Check Wi-Fi signal strength (RSSI)

Open Device Health and check the RSSI value. Below −60 dBm is borderline; below −70 dBm will cause regular disconnections. Move your router closer or add a Ring Chime Pro between the router and the device.

2. Restart the device and router

Remove and reinsert the battery to restart the doorbell. Restart your router by unplugging it for 30 seconds. Many disconnection issues are resolved by a clean restart of both.

3. Check for Wi-Fi interference

Interference from neighbouring networks, cordless phones or microwave ovens can cause disconnections. In your router settings, try switching to a less congested Wi-Fi channel. On 2.4GHz, channels 1, 6 and 11 overlap the least.

4. Separate the Wi-Fi bands

Some routers merge 2.4GHz and 5GHz under one network name. Ring battery devices connect on 2.4GHz only. Separate the bands in your router settings and reconnect the device specifically to 2.4GHz.

5. Check battery level

A low battery (below 20%) can cause intermittent disconnections. Charge the battery fully and monitor for improvement.

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When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.