Ring Battery Doorbell Plus (2nd Gen) Offline
Ring Battery Doorbell Plus (2nd Gen)
🔄 Try this first — Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.
If your Ring Battery Doorbell Plus (2nd Gen) is showing offline, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
The doorbell has lost its connection to the internet and cannot send alerts, record events or be accessed via the Ring app.
Common Symptoms
• Red offline icon shown in the Ring app
• No motion alerts or notifications being received
• Live View fails to load
• Ring app shows Offline under Device Health
Safe Checks You Can Try
Restart the doorbell
1. Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.
Check battery level
1. Open the Ring app and tap Device Health.
2. Check Battery Level — charge if below 20%.
3. Pop the doorbell off the bracket and connect via USB-C to charge.
4. Reattach once fully charged.
Reconnect to Wi-Fi
1. Open the Ring app and tap Device Health.
2. If Wi-Fi shows Offline, tap Reconnect to Wi-Fi.
3. Follow the on-screen instructions and enter your Wi-Fi password.
Check Wi-Fi signal strength
1. Open Device Health in the Ring app and check RSSI.
2. A value between 0 and -60 is good. Below -60 may cause instability.
3. Move your router closer or add a Ring Chime Pro to extend the signal.
Check for internet outage
1. Test other devices on your Wi-Fi to confirm the network is working.
2. If your internet is down, restore your connection and the doorbell should come back online automatically.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Battery Doorbell Plus (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Battery Doorbell Plus (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If the doorbell remains offline after these checks, contact Ring support at ring.com/gb/en/support.
If the doorbell remains offline after these checks, contact Ring support at ring.com/gb/en/support.