If your Ring Floodlight Cam (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

The Ring Floodlight Cam (2nd Gen) is not detecting motion as expected. The camera uses a passive infrared (PIR) sensor to detect motion. When motion is missed, it is almost always a settings, sensitivity or positioning issue.

Common Symptoms

• No motion alerts received despite activity on camera
• Motion events not being recorded
• Detection works sometimes but misses events at other times
• No Person or Vehicle Detection alerts (requires Ring subscription)

Safe Checks You Can Try

1. Check motion detection is enabled

Open the Ring app, tap the camera and go to Motion Settings. Confirm Motion Detection is switched on and alert notifications are enabled.

2. Adjust sensitivity and motion zones

In Motion Settings, increase the sensitivity level. Check your Motion Zones are covering the area you want monitored. Expand or redraw zones if they are excluding the relevant area.

3. Check camera placement and angle

PIR sensors detect motion best when subjects move across the field of view rather than directly towards the camera. Angle the camera slightly to one side if subjects are walking straight at the lens.

4. Check for interference

Nearby heat sources such as heating vents, direct sunlight on a surface, or air conditioning units can interfere with PIR sensitivity. Reposition the camera if possible.

5. Check Ring subscription for AI detection

Person, Vehicle and Package detection all require an active Ring subscription. Without a subscription, only basic motion alerts are available. Check your subscription status in the Ring app.

When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.