🔄 Try this first — Remove the battery from the camera, wait 10 seconds, then reinsert it. Also restart your router by unplugging for 30 seconds.

Is your Ring Stick Up Cam battery not charging when connected?

What This Problem Means

The battery is not accepting charge — most commonly caused by a faulty cable or a fully discharged battery.

Common Symptoms

  • Battery level not increasing when connected to charger
  • Charging LED not illuminating
  • Battery charges then stops

Safe Checks You Can Try

1. Check the Charging Cable

Use the cable supplied with the camera. Inspect for damage and try a different USB port.

2. Try a Different Power Adapter

Use a 1A or higher USB power adapter. Low-power adapters charge very slowly or not at all.

3. Check the Charging Port

Inspect the charging port for debris and gently clear any obstruction with a dry non-metallic object.

4. Wait for a Deeply Discharged Battery

A fully discharged battery may take 15-20 minutes before showing any charging indicator.

5. Check Battery Temperature

Lithium batteries will not charge if too hot or too cold. Allow the battery to reach room temperature first.

🛒Need a spare part? Find compatible parts for your Ring Stick Up Cam on AmazonCheck Parts

When To Contact Support

If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app.

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