🔄 Try this first — Remove the battery from the camera, wait 10 seconds, then reinsert it. Also restart your router by unplugging for 30 seconds.

Is your Ring Stick Up Cam failing to detect motion or send alerts?

What This Problem Means

The camera is online but not triggering recordings or notifications.

Common Symptoms

  • Movement occurs with no alert triggered
  • Event history shows few or no recent events
  • Motion alerts stopped after an app update

Safe Checks You Can Try

1. Check Motion Zones and Sensitivity

Open the Ring app, go to your Ring Stick Up Cam settings and review Motion Settings. Confirm zones cover the monitored area and sensitivity is not too low.

2. Check Motion Alerts Are On

Confirm the Motion Alerts toggle is enabled for your Ring Stick Up Cam in the Ring app.

3. Check Phone Notification Settings

Confirm Ring app notifications are enabled in your phone’s system settings. Do Not Disturb can suppress alerts.

4. Check Motion Frequency

If Motion Frequency is set to Light, a cool-down period applies between events. Set to Frequent to reduce missed detections.

5. Check Ring Protect Plan

Without a Ring Protect plan, event recording may be limited. Check your subscription in the Ring app under Account.

🛒Need a spare part? Find compatible parts for your Ring Stick Up Cam on AmazonCheck Parts

When To Contact Support

If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app.

🔨 Ring Stick Up Cam problems  ·  Ring Cameras hub  ·  Review  ·  All Smart Home Devices