Ring Stick Up Cam Not Detecting Motion
Ring Stick Up Cam Not Detecting Motion
If your Ring Stick Up Cam is showing not detecting motion, this guide covers the most common causes and the checks you can safely carry out before contacting support.
Ring Camera Problems — all models
What This Problem Means
This issue prevents your Ring Stick Up Cam from functioning normally and may require troubleshooting to resolve.
Common Symptoms
• No motion alerts being received
• Motion events not appearing in history
• Device fails to record activity
• Motion zones appear inactive
Safe Checks You Can Try
Remove protective film from lens
1. Check camera lens for any protective film
2. New devices ship with a clear film over the lens
3. Peel off completely and clean lens with a soft cloth
4. Test motion detection after removing
Check motion detection settings
1. Open the Ring app and select your device
2. Go to Motion Settings
3. Ensure motion detection is enabled
4. Check motion sensitivity is not set too low
Adjust motion zones
1. Go to Motion Zones in device settings
2. Ensure zones cover the areas where activity occurs
3. Expand zones if too small or restrictive
4. Save zones and test by walking through the monitored area
Check device is online and signal is strong
1. Confirm device shows online in the app
2. Check WiFi signal in Device Health
3. Poor signal can cause delays or missed motion events
4. Restart router and device if signal is weak
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Stick Up Cam spare parts are available on Amazon with next day delivery.
Always check your model number before ordering to ensure compatibility.
When To Contact A Professional
If motion detection remains inactive after adjusting settings and zones, there may be a firmware issue or hardware fault with the motion sensor.
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