Ring Wired Video Doorbell Pro (3rd Gen) Offline
Is your Ring Wired Video Doorbell Pro (3rd Gen) showing as offline in the Ring app? Here are the checks you can safely carry out before contacting support.
What This Problem Means
Your doorbell has lost its connection to the internet and can no longer stream Live View, send motion alerts or record events. As a hardwired device, this is most commonly caused by a power supply issue or a Wi-Fi problem at the installation point.
Common Symptoms
- Ring app shows the doorbell as offline with an offline icon over the camera tile
- No motion alerts or visitor notifications being received
- Live View returns a connection error when you try to open it
- The status light on the doorbell is off or flashing unexpectedly
Safe Checks You Can Try
1. Check Power at the Consumer Unit
The Wired Video Doorbell Pro (3rd Gen) depends on a continuous mains supply. Go to your consumer unit and confirm the circuit breaker supplying the doorbell has not tripped. Reset it if needed and allow the doorbell two minutes to reconnect before checking the Ring app.
2. Restart the Doorbell
Switch off the circuit breaker supplying the doorbell for 10 seconds, then switch it back on. This performs a full power cycle. Allow the doorbell two minutes to restart and reconnect before testing.
3. Check Transformer Voltage
Open the Ring app, go to Device Health and check the Power Health reading. It should show “Good”. If it shows “Poor”, your existing doorbell transformer may be supplying insufficient voltage. The Ring Wired Video Doorbell Pro (3rd Gen) requires 16–24VAC with 30–40VA recommended for optimal performance.
4. Restart Your Router
Unplug your router from the mains for 30 seconds, then plug it back in. Wait for it to fully reconnect before checking the doorbell status in the Ring app.
5. Check Wi-Fi Signal at the Install Location
Open Device Health in the Ring app and check the signal strength. A weak Wi-Fi signal at the doorbell’s mounting location is a common cause of offline status. If signal is poor, a Ring Chime Pro or Wi-Fi extender positioned closer to the door can improve reliability.
When To Contact Support
If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app.
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