Ring Wired Video Doorbell Pro (3rd Gen) Night Vision Not Working
Is the Low-Light Sight or night vision on your Ring Wired Video Doorbell Pro (3rd Gen) failing to activate or producing dark footage after dark? Here are the checks you can safely carry out before contacting support.
What This Problem Means
The doorbell’s Low-Light Sight or infrared Adaptive Night Vision is not engaging correctly after dark. The Wired Video Doorbell Pro (3rd Gen) features both Low-Light Sight (full colour in near-darkness) and Adaptive Night Vision (infrared). External light sources are the most common cause of night vision failing to switch on.
Common Symptoms
- Footage is very dark or unusable at night despite the doorbell being online
- Camera does not switch to night vision mode as light levels drop at dusk
- Video has a pink or purple tint in daylight or low light (night vision stuck on)
- Low-Light Sight colour footage not activating in near-dark conditions
Safe Checks You Can Try
1. Check for External Light Sources
Street lighting, neighbouring security lights or reflective surfaces shining directly at the doorbell lens are the most common cause of night vision failing to activate. The camera’s sensor detects the external light and does not switch to night mode. Adjust the camera angle or shield the lens from direct light sources.
2. Clean the Camera Lens
Use a dry lint-free cloth to clean the lens. Outdoor grime, rain marks and insect residue can significantly reduce the camera’s ability to detect ambient light levels accurately, preventing the correct switch between day and night modes.
3. Address a Pink or Purple Tint
A colour tint in the video indicates the night vision setting is stuck. In the Ring app go to Device Settings → Video Settings. If night vision is set to Always On, the IR filter cannot switch off during the day causing tint issues. Set it to Auto and reboot the doorbell via the consumer unit.
4. Reboot the Doorbell
Per Ring’s official guidance, switching the circuit off at the consumer unit for 10 seconds then back on resets the camera’s light sensor and video switching logic. This resolves most night vision issues that occur without an obvious cause.
5. Check Power Supply
Open Device Health and check the Power Health indicator. Low or unstable power can affect Low-Light Sight performance. Confirm your transformer supplies the recommended 30–40VA.
When To Contact Support
If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app.
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