If the button on your Reolink Video Doorbell PoE is not working, working through the checks below will resolve the issue in most cases.
What This Problem Means
The Reolink Video Doorbell PoE button sends a signal through the Reolink app and to a chime when pressed. If power, Wi-Fi, app settings or chime configuration are disrupted, the button appears not to work even if the mechanism is fine.
Common Symptoms
- Pressing the button produces no notification in the Reolink app
- No chime sound when the button is pressed
- Button feels stuck or does not click properly
- App shows the doorbell as online but registers no button presses
Safe Checks You Can Try
1. Check the PoE connection and power
Confirm the Ethernet cable is securely connected and the PoE switch or injector is supplying power. Check Device Health in the Reolink app for the power status.
2. Check notification settings
In the Reolink app, confirm Doorbell Alerts are switched on. Check your phone’s notification settings for the Reolink app.
3. Check chime settings
Confirm the chime is powered on and paired to the doorbell in the Reolink app. If using a Reolink Chime, it should be plugged in and showing as connected.
4. Remove protective film and check the button physically
New doorbells may have a protective film over the button area. Remove it completely. Press the button firmly — it should produce a clean click.
5. Restart the doorbell
Switch off the PoE switch or injector port supplying the doorbell for 10 seconds, then switch it back on. Wait 60 seconds for the doorbell to restart. Restart your router by unplugging it for 30 seconds too.
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When To Contact Support
If the issue persists after working through all the checks above, contact Reolink support for further help. Your device may be eligible for a replacement if it is within its two-year warranty.