🔄 Try this first — Switch off the PoE switch or injector port supplying the doorbell for 10 seconds, then switch it back on. Wait 60 seconds for the doorbell to restart. Restart your router by unplugging it for 30 seconds too.

If your Reolink Video Doorbell PoE keeps disconnecting, working through the checks below will resolve the issue in most cases.

What This Problem Means

The Reolink Video Doorbell PoE is repeatedly dropping its connection and reconnecting. This is nearly always a Wi-Fi signal strength or router configuration issue.

Common Symptoms

  • Device repeatedly shows as offline then comes back online
  • Frequent offline notifications from the Reolink app
  • Live View fails to load or cuts out
  • Motion alerts arrive late or not at all

Safe Checks You Can Try

1. Check the Ethernet cable and switch

Inspect the Ethernet cable for damage and try a replacement. Try a different port on the PoE switch. A faulty cable or switch port is the most common cause of repeated PoE disconnections.

2. Check the PoE switch or injector

Restart the PoE switch or injector by unplugging it for 30 seconds. If other PoE devices on the same switch are also dropping, the switch or its power supply may be faulty.

3. Check for IP address conflicts

If the doorbell’s IP address conflicts with another device, it will repeatedly drop off the network. Assign a static IP to the doorbell in your router’s DHCP settings.

4. Update firmware

Check for a firmware update in Device Settings. Out-of-date firmware can cause connectivity instability.

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When To Contact Support

If the issue persists after working through all the checks above, contact Reolink support for further help. Your device may be eligible for a replacement if it is within its two-year warranty.