If your Reolink Video Doorbell PoE is showing as offline, the checks below will resolve the issue in the large majority of cases.

What This Problem Means

When the Reolink Video Doorbell PoE goes offline it loses its connection and stops sending alerts or streaming video. This is almost always a power or Wi-Fi issue rather than a hardware fault.

Common Symptoms

• Red or no indicator light on the device
• No motion alerts being received
• Live View fails to connect
• Device shown as offline in the Reolink app
• Last event shown in the app was some time ago

Safe Checks You Can Try

1. Check the PoE connection

Check the Ethernet cable between the Reolink Video Doorbell PoE and your PoE switch or injector. Try a different port on the switch, and try replacing the cable. A faulty cable is the most common cause of PoE devices going offline.

2. Check the PoE switch or injector

Confirm the PoE switch or injector is powered on and functioning. Try restarting it by unplugging it for 30 seconds. If other PoE devices on the same switch are working, the switch itself is likely fine.

3. Restart the doorbell

Switch off the PoE switch or injector port supplying the doorbell for 10 seconds, then switch it back on. Wait 60 seconds for the doorbell to restart. Restart your router by unplugging it for 30 seconds too.

4. Check network settings

Ensure the doorbell’s IP address has not conflicted with another device on your network. Check your router’s DHCP client list and assign a static IP to the doorbell if conflicts occur regularly.

When To Contact Support

If the issue persists after working through all the checks above, contact Reolink support for further help. Your device may be eligible for a replacement if it is within its two-year warranty.