🔄 Try this first — Switch off the power supply to the doorbell for 10 seconds, then switch it back on. Wait 60 seconds for the doorbell to restart. Restart your router by unplugging it for 30 seconds too.

If your Reolink Video Doorbell WiFi is showing as offline, the checks below will resolve the issue in the large majority of cases.

What This Problem Means

When the Reolink Video Doorbell WiFi goes offline it loses its connection and stops sending alerts or streaming video. This is almost always a power or Wi-Fi issue rather than a hardware fault.

Common Symptoms

  • Red or no indicator light on the device
  • No motion alerts being received
  • Live View fails to connect
  • Device shown as offline in the Reolink app
  • Last event shown in the app was some time ago

Safe Checks You Can Try

1. Check the power supply

Confirm the Reolink Video Doorbell WiFi is receiving power. Check the wiring connections and confirm the power adapter or transformer is delivering the correct voltage.

2. Restart the device and router

Switch off the power supply to the doorbell for 10 seconds, then switch it back on. Wait 60 seconds for the doorbell to restart. Restart your router by unplugging it for 30 seconds too. Restart your router by unplugging it for 30 seconds.

3. Check Wi-Fi signal strength

In the Reolink app, check the Wi-Fi signal strength. Below two bars and you may experience regular dropouts. A Wi-Fi extender near the front door will improve stability.

4. Check for network changes

If your Wi-Fi password or router has changed recently, reconnect the device in the Reolink app under Device Settings.

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When To Contact Support

If the issue persists after working through all the checks above, contact Reolink support for further help. Your device may be eligible for a replacement if it is within its two-year warranty.