Ring Battery Doorbell (2nd Gen) Poor Video Quality

Bysmarthomeissues

Ring Battery Doorbell (2nd Gen)

🔄 Try this first — Use the included removal tool to pop the doorbell off the mounting bracket, wait 10 seconds, then reattach. Also restart your router by unplugging for 30 seconds.

If your Ring Battery Doorbell (2nd Gen) is showing poor video quality, this guide covers the most common causes and the checks you can safely carry out before contacting support.

What This Problem Means

The video feed from the doorbell appears blurry, pixelated, too dark, too bright or discoloured.

Common Symptoms

• Blurry or pixelated live or recorded video
• Video appears washed out or overexposed
• Video in greyscale during the day
• Distorted colours in footage

Safe Checks You Can Try

Check internet upload speed

1. Ring requires a minimum upload speed of 10 Mbps for 2K video.
2. Test your broadband speed. If below 10 Mbps, video quality will be reduced automatically.

Check Wi-Fi signal strength

1. Open Device Health and check RSSI. Aim for between 0 and -60.
2. Add a Ring Chime Pro to extend signal if needed.

Adjust camera angle

1. Pointing the camera at a light source or reflective surface causes glare.
2. Use a Ring Wedge Kit or Corner Kit to eliminate glare.

Check Night Vision settings

1. If video is greyscale during daylight, the camera may have switched to Night Vision due to low ambient light.
2. Adding more light to the area or moving the camera to a brighter location will restore colour video.

Clean the camera lens

1. Wipe the lens gently with a soft, dry cloth.
2. Dust, rain or condensation on the lens can cause blurry video.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Battery Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If video quality does not improve after these checks, contact Ring support.

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