Ring Battery Doorbell Plus (2nd Gen) Doorbell Button Not Working
Ring Battery Doorbell Plus (2nd Gen)
🔄 Try this first — Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.
If your Ring Battery Doorbell Plus (2nd Gen) is showing doorbell button not working, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
Pressing the doorbell button does not trigger a notification or chime, preventing visitors from alerting you.
Common Symptoms
• Pressing button does not trigger a notification
• No chime sound when button pressed
• Button feels stuck or unresponsive
• App does not register button press
Safe Checks You Can Try
Check for protective film
1. Check the button area for any protective film or sticker.
2. New devices ship with a film covering the button.
3. Peel off any film completely and test.
Check battery level
1. Open Device Health in the Ring app.
2. If battery is below 20%, remove the Quick Release Battery Pack and charge via USB-C until solid green.
3. Reinsert and test the button again.
Check notification settings
1. Open the Ring app and go to device settings.
2. Verify Doorbell Alerts are enabled.
3. Check your phone’s notification settings allow Ring app alerts.
4. Ensure Do Not Disturb is not active.
Check chime settings
1. Verify chime is enabled in device settings.
2. Check Ring Chime or internal chime wiring if connected.
3. Test with the Ring app notification as an alternative.
Restart the doorbell
1. Remove the Quick Release Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.
2. Press the button and check for a notification.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Battery Doorbell Plus (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Battery Doorbell Plus (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If the button remains unresponsive after these checks, there may be a hardware fault. Contact Ring support.
If the button remains unresponsive after these checks, there may be a hardware fault. Contact Ring support.