Ring Wired Doorbell (2nd Gen) Live View Not Working
Ring Wired Doorbell (2nd Gen)
🔄 Try this first — Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
If your Ring Wired Doorbell (2nd Gen) is showing live view not working, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
You are unable to view a live video feed from the doorbell in the Ring app.
Common Symptoms
• Live View fails to load or shows a black screen
• Spinning loading icon that never connects
• Error message when attempting Live View
• Live View disconnects shortly after connecting
Safe Checks You Can Try
Restart the doorbell
1. Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
Check Live View is enabled
1. Open the Ring app and go to device Settings.
2. Confirm Live View is turned on.
3. Check your Ring Mode — Live View may be restricted in certain modes.
Check internet speed
1. Ring requires a minimum upload speed of 10 Mbps for 2K video.
2. Test your broadband speed. If below 10 Mbps, Live View may fail to load.
Update the Ring app
1. Ensure the Ring app is updated to the latest version.
2. Force close and reopen the app.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If Live View continues to fail after these checks, contact Ring support.
If Live View continues to fail after these checks, contact Ring support.