Ring Wired Doorbell (2nd Gen) Keeps Disconnecting
Ring Wired Doorbell (2nd Gen)
🔄 Try this first — Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
If your Ring Wired Doorbell (2nd Gen) is showing keeps disconnecting, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
The doorbell is repeatedly losing its Wi-Fi connection and going offline.
Common Symptoms
• Frequent offline notifications from the Ring app
• Doorbell reconnects but drops again within hours or days
• Intermittent Live View failures due to connection drops
Safe Checks You Can Try
Check Wi-Fi signal strength
1. Open Device Health and check RSSI. If below -60, add a Ring Chime Pro.
Check for Wi-Fi interference
1. Move the router away from microwaves and cordless phones.
2. Try switching to a less congested Wi-Fi channel.
Check power supply
1. Ensure the hardwired connection is stable.
2. Check the fuse box and transformer are working correctly.
Restart the doorbell and router
1. Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If the doorbell keeps disconnecting after these steps, contact Ring support.
If the doorbell keeps disconnecting after these steps, contact Ring support.