If your Ring Wired Doorbell (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.
What This Problem Means
The device is repeatedly dropping its Wi-Fi connection and reconnecting. This is nearly always a signal strength or router configuration issue.
Common Symptoms
- Device repeatedly shows as offline then comes back online
- Frequent offline notifications from the Ring app
- Live View fails to load or cuts out
- Motion alerts arrive late or not at all
- RSSI value fluctuating or shown in amber/red in Device Health
Safe Checks You Can Try
1. Check Wi-Fi signal strength (RSSI)
Open Device Health and check RSSI. Below −60 dBm will cause regular disconnections. Add a Ring Chime Pro or Wi-Fi extender.
2. Restart the device and router
Switch off the circuit breaker supplying the device for 10 seconds, then back on. Restart your router by unplugging it for 30 seconds.
3. Check for Wi-Fi interference
Try switching to a less congested Wi-Fi channel in your router settings. On 2.4GHz, channels 1, 6 and 11 overlap the least.
4. Separate the Wi-Fi bands
Ensure the device is connected specifically to 2.4GHz. Separate the bands in your router settings if they are merged.
5. Check power supply
Open Device Health and confirm Power Source shows as Good. Intermittent power loss can cause repeated disconnections.
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When To Contact Support
If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.