🔄 Try this first — Switch off the circuit breaker supplying the doorbell for 10 seconds, then switch it back on. Wait 60 seconds for the doorbell to restart fully. Restart your router by unplugging it for 30 seconds too.

If your Ring Wired Doorbell (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.

What This Problem Means

Poor video quality from a Ring device is almost always caused by a weak Wi-Fi signal, slow internet connection or a dirty lens rather than a camera hardware fault.

Common Symptoms

  • Video appears blurry, pixelated or low resolution
  • Image is grainy, especially at night
  • Video stutters, freezes or drops frames
  • Colours appear washed out or incorrect
  • Live View quality is noticeably worse than recorded clips

Safe Checks You Can Try

1. Check Wi-Fi signal strength (RSSI)

Open Device Health and check RSSI. Below −60 dBm causes quality reduction. Improve signal with a Ring Chime Pro or Wi-Fi extender.

2. Check internet upload speed

Ring recommends at least 2 Mbps upload speed per device. Test at fast.com or speedtest.net.

3. Clean the lens

Clean the lens with a soft, dry cloth to remove dust, condensation or debris.

4. Check video quality settings

Open Device Settings and confirm Video Quality is set to HD if available.

5. Check power supply

Open Device Health and confirm Power Source shows as Good. Insufficient power can reduce video quality.

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When To Contact Support

If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.