If your Ring Wired Doorbell (2nd Gen) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Ring’s official support guidance.
What This Problem Means
Ring devices use infrared LEDs for night vision. When night vision is not working, the image appears dark, blurry or washed out at night. This is almost always a settings or environmental issue rather than a hardware fault.
Common Symptoms
- Image appears completely dark at night
- Night vision image is blurry or has a pink/purple tint
- Night vision image is overexposed (white wash)
- Night vision activates and deactivates repeatedly
- Colour night vision not activating when expected
Safe Checks You Can Try
1. Check night vision settings in the Ring app
Open Device Settings in the Ring app. Ensure Night Vision is set to Auto or On. Confirm Colour Night Vision is enabled if available on your model.
2. Check for infrared interference
A bright light source pointing directly into the lens can overexpose the image. Reposition the camera or shield the lens from direct light.
3. Clean the lens
Clean the lens with a soft, dry cloth to remove dust, condensation or debris.
4. Restart the device
Switch off the circuit breaker supplying the doorbell for 10 seconds, then back on. A firmware glitch can occasionally prevent the IR cut filter from switching correctly.
5. Check power supply
Open Device Health and confirm Power Source shows as Good. Insufficient power can affect night vision performance.
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When To Contact Support
If the issue persists after working through all the checks above, contact Ring support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.