Ring Wired Doorbell (2nd Gen) Poor Video Quality
Ring Wired Doorbell (2nd Gen)
🔄 Try this first — Switch off the power to the doorbell at the fuse box for 10 seconds, then switch back on. Also restart your router by unplugging for 30 seconds.
If your Ring Wired Doorbell (2nd Gen) is showing poor video quality, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
The video feed appears blurry, pixelated, too dark, too bright or discoloured.
Common Symptoms
• Blurry or pixelated live or recorded video
• Video appears washed out or overexposed
• Video in greyscale during the day
• Distorted colours in footage
Safe Checks You Can Try
Check internet upload speed
1. Ring requires a minimum upload speed of 10 Mbps for 2K video.
2. Test your broadband speed. If below 10 Mbps, video quality will be reduced.
Check Wi-Fi signal strength
1. Open Device Health and check RSSI. Aim for between 0 and -60.
2. Add a Ring Chime Pro if signal is weak.
Adjust camera angle
1. Pointing the camera at a light source or reflective surface causes glare.
2. Use a Ring Wedge Kit or Corner Kit to eliminate glare.
Clean the camera lens
1. Wipe the lens gently with a soft, dry cloth.
2. Dust or condensation can cause blurry video.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Wired Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If video quality does not improve after these checks, contact Ring support.
If video quality does not improve after these checks, contact Ring support.