This guide is for anyone whose EZVIZ camera or doorbell isn’t picking up movement or isn’t sending alerts to the EZVIZ app. The steps follow EZVIZ’s guide to missing alarm notifications, in EZVIZ’s order.

What This Problem Means

EZVIZ treats this as an alert problem. The camera has to be online, Alarm Notification has to be on, and EZVIZ asks you to delete any old notification schedules. Its answer then has you test whether the camera triggers at all, check the detection sound setting and, as a last step, reset the camera.

Common Symptoms

• No alarm notifications arrive in the EZVIZ app
• The camera doesn’t trigger when you test it
• The camera has a weak or unstable connection
• You set a notification schedule some time ago

Safe Checks You Can Try

1. Make sure the camera is online

EZVIZ’s first check is that the camera is online and “has a strong and stable network connection”. If it shows as offline, start with how to fix an EZVIZ camera that’s offline.

2. Turn on Alarm Notification

Make sure the Alarm Notification feature is turned on for the camera in the EZVIZ app.

3. Delete old notification schedules

EZVIZ also says to delete any notification schedules you set before. On the Alarm Notification page, tap Set Notification Schedule and delete your schedules.

4. Test the camera

Once that’s done, EZVIZ says to run a test to see whether the camera can be triggered normally.

5. Check the detection sound

EZVIZ says to make sure “soft” or “intensive” is selected as the camera’s detection sound.

6. Still nothing: reset the camera

If the camera still doesn’t trigger, EZVIZ’s last step is to reset it with the Reset button. A reset restores the camera’s default settings. The button and hold time vary by model: see how to reset an EZVIZ camera.

Detection Types EZVIZ Lists

Detection differs by model. Some models use a PIR sensor; others list AI human or vehicle detection. These are the detection types EZVIZ lists for each model.

For battery cameras, EZVIZ’s battery FAQ puts detection sensitivity and detection areas in camera Settings > Intelligent Detection.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.