This guide is for anyone whose EZVIZ camera won’t recognise its microSD card or isn’t recording to it. The steps follow EZVIZ’s FAQ for a card that isn’t recognised and its guide to a camera that won’t record to the card, in EZVIZ’s order.

What This Problem Means

EZVIZ splits this into two problems: a card the camera doesn’t recognise, and a card that’s fitted but has no recordings on it. EZVIZ’s fixes for the first cover the card itself: its speed class, its file format and how it’s fitted. For the second, EZVIZ looks at the card’s status in the app and whether the camera is being triggered.

Common Symptoms

• The EZVIZ app shows the card as abnormal or uninitialised
• The card is fitted but there are no recordings on it
• The camera’s light flashes red quickly
• Formatting the card in the app hasn’t fixed it

Safe Checks You Can Try

1. Update the firmware and the app

EZVIZ’s first fix is to make sure the camera’s firmware and the EZVIZ app are both on the latest version.

2. Check the card type and format

EZVIZ says the card should be class 10 or rated UHS-1. It should be formatted as FAT32 for cards below 64GB, and exFAT for 64GB and above.

EZVIZ also recommends checking the compatible card list on its website. The table below gives the largest card EZVIZ lists for each camera.

3. Take the card out and put it back

Power the camera off, remove the card and put it back in, then power the camera on. Check the card is fitted correctly and isn’t faulty or damaged. On the CB3, EZVIZ’s manual says to power off with three short presses of the button within one second.

4. Initialise the card in the app

EZVIZ says the card must be initialised in the EZVIZ app before you use it, and its status should read “Initialized” or “Normal”. You’ll find the status in camera settings > Storage Status > Memory Card, or camera settings > Record List > Memory Card.

5. Format it again if the status is wrong

If the status shows “abnormal” or “uninitialized”, EZVIZ says to format the card again through the EZVIZ app. EZVIZ reminds you to back up important files before formatting.

6. Not recording: test with notifications on

If the card looks fine but nothing records, EZVIZ says to test with “Alarm Notification” or “Notification” turned on in the camera’s settings.

7. Try a different card

To rule out the card, EZVIZ suggests testing with a different SD card.

8. Last resort: factory reset

If nothing else works, EZVIZ says to factory reset the camera by holding the Reset button. Hold times vary by model: see how to reset an EZVIZ camera. If the problem is still there after that, contact EZVIZ support.

Storage Each EZVIZ Model Uses

EZVIZ lists no microSD slot for the BC1C, EP3x Pro or HP3 Pro: their UK pages list built-in 32GB eMMC storage instead, so the card steps above don’t apply to them. On the HB3 kit, the card goes in the base station, and EZVIZ’s SD card FAQs don’t mention base stations.

If the Light Flashes Red Quickly

In EZVIZ’s manuals for the CP1 Pro, C6c 2K, C7 Dual, C6N, C8c 1080p, C8W, H80f, H80x Dual, H9c Dual 3K, OutPro and LC1C, fast-flashing red means “Camera exception (e.g. Micro SD card error)”. If you see it with a card fitted, work through the steps above. Each model’s full light table is in EZVIZ camera lights explained.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.