EZVIZ CloudPlay Not Recording? Here’s How to Fix It

Step-by-step fix guide | EZVIZ cameras and doorbells

Try this first — Open the camera’s Settings > CloudPlay in the EZVIZ app and check your plan is active. If the status says “Service paused”, turn on the Recording button on the CloudPlay page.

This guide is for anyone whose EZVIZ camera has a CloudPlay plan but no videos in the cloud. The steps follow EZVIZ’s guide to missing CloudPlay videos, in EZVIZ’s order.

What This Problem Means

EZVIZ’s answer checks four things: the camera’s connection, its power and privacy modes, the state of your CloudPlay plan, and whether the camera is being triggered at all. A reset is the last step.

Common Symptoms

  • There are no videos on CloudPlay
  • The CloudPlay status says “Service paused”
  • The camera is in Super Power Saving, Sleep or Privacy mode
  • The camera doesn’t seem to trigger

Safe Checks You Can Try

1. Make sure the camera is online

EZVIZ’s first check is that the camera is online with a stable and strong internet connection. If it isn’t, see how to fix an EZVIZ camera that’s offline.

2. Turn off Super Power Saving, Sleep or Privacy mode

Make sure the camera isn’t in Super Power Saving mode, Sleep mode or Privacy mode.

3. Check your CloudPlay plan

EZVIZ says to make sure your CloudPlay plan is active. You can check the status of the service in camera Settings > CloudPlay.

4. If it says Service paused, turn Recording on

When the status is “Service paused”, check that the Recording button on the CloudPlay page is turned on. EZVIZ says you’ll need to tap the three-dot icon in the top right corner to check this.

5. Test that the camera triggers

EZVIZ then says to test whether the camera can be triggered normally. Turn on Alarm Notification in camera Settings > Alarm Notification, then wave your hands in front of the camera.

6. Still nothing: reset and set it up again

If there’s still no video, EZVIZ says to reset the camera by holding the Reset button for a few seconds, then set it up again. See how to reset an EZVIZ camera for your model’s hold time.

Where to Look in the EZVIZ App

What to check Where EZVIZ says to look
CloudPlay plan status Camera Settings > CloudPlay
Recording button (when the status is “Service paused”) The CloudPlay page, from the three-dot icon in the top right corner
Alarm Notification Camera Settings > Alarm Notification

EZVIZ’s UK pages word cloud storage differently from model to model: some say CloudPlay with a subscription required, others “EZVIZ Cloud Storage” or “Encrypted Cloud Storage”. EZVIZ’s UK pages also note that its cloud storage service is limited to certain markets. If your camera has a microSD card too, see how to fix an EZVIZ SD card that isn’t recording.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.