Nest Cam Indoor (Wired, 3rd Gen) Offline
Is your Nest Cam Indoor (Wired, 3rd Gen) showing as offline in the Google Home app? Here are the checks you can carry out before contacting support.
What This Problem Means
Your camera has lost its connection to the internet and can no longer stream live video, save recordings to the cloud or send motion alerts.
Common Symptoms
- Google Home app shows the camera as offline or unreachable
- Live View returns a connection error or fails to load
- No motion alerts being received despite activity in view
- The green status LED on the front of the camera is off
Safe Checks You Can Try
1. Check Your Internet Connection
Test whether other devices on the same Wi-Fi network can access the internet. If no devices can connect, the issue is with your broadband or router rather than the camera. Contact your internet provider if needed.
2. Restart the Camera
Unplug the power adapter from the wall, wait 10 seconds, then plug it back in. Wait two minutes for the camera to fully reconnect before checking the Google Home app.
3. Restart Your Router
Unplug your router from the mains for 30 seconds, then plug it back in. Wait for the router to fully reconnect before testing the camera.
4. Check the Power Supply
Confirm the power adapter is fully seated in the wall socket and that the socket is switched on. Try plugging the adapter into a different outlet to rule out a faulty socket.
5. Check Wi-Fi Signal Strength
In the Google Home app, open your camera and tap Settings. Check for any Wi-Fi or connection warning. If the signal is weak at the camera’s location, move the camera closer to your router or use a Wi-Fi extender.
When To Contact Support
If you have worked through the checks above and the issue persists, contact Google Nest support at support.google.com/googlenest. Your device serial number is available in Device Info in the Google Home app.
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